Operationalising one-stop-shops on local level


Papers, studies, articles and interesting contributions about the Alpine Region


Operationalising one-stop-shops on local level

Dorothea Palenberg
10th Nov 2019

One-stop-shops, referred to as OSS hereinafter, represent a fundamental change in perspective: Instead of thinking from the side of the production of knowledge and services, an OSS is developing the concept from the perspective of the customer, the “consumer” of knowledge and services.
The following booklet will add a contribution to the discussion “how to implement sustainability”. All the thoughts in this direction are based on the assumption that enough concepts and scientific discourse has paved the way to more concrete and practice-oriented implementation.
Considering the current “Fridays-for-Future”-movement, it can be stated that these movements do also reflect the insight that real change can only be achieved through practical action: “What do we want? Climate justice! When do we want it? NOW!”1 In this context, OSS can be seen as being part of a more implementation-oriented movement that is based on the aggregation and interpretation of “societal k
The booklet is structured as follows:

  • A short reflection that points towards the relevance of the local level and the introduction of a gen-eral list of key success factors.
  • A chapter that summarises some relevant aspects to be considered for the set-up of a OSS
  • A chapter that reflects the main areas of activity of a long-term operation
  • Conclusions and recommendations

The content of the booklet is based on the following input:

  • Three studies that reflect the topic of OSS2
  • 2 interviews with experts on the concept of OSS3

Furthermore and as part of this contract, a parallel study has been conducted on possible regional and national funding sources in the Alpine Region especially analysed as to their potential to finance OSS. The present booklet has to be used in connection with this matrix analysis.

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